Returns & Refunds
Pawivo Life · Customer Care
Returns & Refunds
Your satisfaction matters to us.
Easy Returns, Hassle-Free Experience
We want every pet and pet parent to be happy. If something you purchased from Pawivo Life is not right for you, you may request a return when the item meets the conditions below.
Our customer care team will do its best to understand the issue, guide you through the next steps, and make the experience as simple and reassuring as possible.
Easy Returns
Clear steps and friendly guidance from our team.
Secure Refunds
Approved refunds return to your original payment method.
Customer Care
Thoughtful support for pets and the people who love them.
Return Requirements
Items eligible for return
- The return request is submitted within 30 days of receiving the order.
- The item is unused, undamaged, and in its original condition.
- Original packaging and tags are included, when applicable.
- Your order number and proof of purchase are provided.
Items that may not be accepted
- Items that have been used or show signs that affect resale condition.
- Items damaged through misuse, accidents, or improper care.
- Customized or personalized items.
Please contact us before sending anything back. We’ll review your request and provide the correct return instructions.
How to Request a Return
Contact Us
Email us with your order number and the reason for your return.
Get Return Instructions
We’ll review your request and send the appropriate return guidance.
Send Your Item Back
Pack the item securely and return it using the instructions provided.
Receive Your Refund
After inspection and approval, we’ll process your eligible refund.
Refund Process
Once your returned item has been received and inspected, approved refunds are typically processed within 5–7 business days.
The refund will be issued to the original payment method. Your bank or payment provider may require additional time before the funds appear in your account.
Received a Damaged or Incorrect Item?
If your item arrives damaged, incorrect, or appears to have a quality issue, please contact us within 7 days of delivery.
To help us resolve the issue quickly, include:
- Your order number
- Clear photos of the item and packaging
- A brief description of the problem
Exchanges
If you would like to exchange an item, please contact us. Exchanges are subject to product availability, and our team will help you find the best available option.
Frequently Asked Questions
How long do I have to return an item?
You can request a return within 30 days of receiving your order.
Who pays for return shipping?
Customers are responsible for return shipping unless the item arrives damaged, incorrect, or defective.
When will I receive my refund?
Approved refunds are usually processed within 5–7 business days after the returned item has been inspected. Your payment provider may need additional processing time.
Can I exchange an item?
Yes, when inventory is available. Contact us and we’ll help review the available exchange options.
Need Help?
If you have any questions about a return, refund, damaged item, or exchange, our customer care team is here to help.
support@pawivolife.com