Pawivo Life · Help

FAQ

Practical answers on shipping, returns, sizing, and tracking.

Last updated: August 21, 2026

Shipping

How long does shipping take?
Processing starts after payment is authorized. Available methods, charges, and estimated delivery times are shown at checkout. Estimates are not guaranteed and can change with carrier delays, weather, or holidays.

Do you ship internationally?
Yes, when international options appear at checkout. Customs duties, import taxes, and similar charges may apply and are the customer’s responsibility unless stated otherwise at checkout.

Can items in one order arrive separately?
Yes. Items may ship from different locations and arrive in more than one package.

Tracking

How do I track my order?
When tracking is available, we send it to the email address used at checkout. You can also email liaobiao21@gmail.com with your order number if you have not received a tracking message within a reasonable time after dispatch.

My tracking has not updated.
Carriers sometimes take 24–72 hours to scan a package. If there is no movement after that window, contact us and we will look into it.

Returns

What is your return window?
You may request a return within 30 days after delivery. Items should be unused, unwashed, in original condition, and returned with original packaging where applicable. See Returns & Refunds for full details.

How do I start a return?
Email liaobiao21@gmail.com with your order number and a short note about the item. Please wait for return instructions before sending anything back.

What if an item is damaged or incorrect?
Contact us promptly with your order number and clear photos. We will arrange a replacement, refund, or other remedy as appropriate.

Sizing

How do I choose a harness or collar size?
Measure your pet’s chest (girth) and neck with a soft tape, then compare those numbers to the size chart on the product page. If your pet is between sizes, we usually recommend the larger size for comfort. Include measurements in your email if you would like a recommendation.

Can I return a harness that does not fit?
Yes, if it is unused and in original condition within the 30-day window. Try the harness indoors first and do not cut tags until you are sure of the fit.

Still need help?

Email liaobiao21@gmail.com or visit www.pawivolife.com.